Return and Refund Policy

Effective Date: 30-11-2025

Welcome to Mom to Mom by Panimalar (“we,” “our,” or “us”). By purchasing or using our products through mom2mombypanimalar.com (the “Site”), you agree to comply with and be bound by the following Return and Refund Policy. Please read this policy carefully before making any purchase.

1. General Information

Website Name: Mom to Mom by Panimalar

Email: m2mbypanimalar@gmail.com

Phone: 7550185941

By placing an order with us, you represent that you are at least 18 years old or accessing the Site under parental/guardian supervision.

2. Returns Eligibility

Products can be returned only if they are unused, undamaged, and in their original packaging. Items that have been used, washed, altered, or damaged by the customer will not be eligible for return. Some items, including perishable goods or personal hygiene products, may not be eligible for return; such cases will be specified on the product page.

3. Return Request Process

To initiate a return, please contact us within 5–7 days of receiving your order via email at m2mbypanimalar@gmail.com or by phone at 7550185941. Include your order number, product name, and reason for return. We will provide instructions on how to send the item back to us.

4. Refunds

Once we receive the returned product and verify its condition, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method used during the purchase. Shipping charges, if any, are non-refundable unless the return is due to a defective or incorrect product.

5. Exchanges

If you wish to exchange a product, please follow the return process and indicate that you want an exchange. We will ship the replacement product once the original item is received and verified. Exchanges are subject to product availability.

6. Defective or Damaged Items

If you receive a defective or damaged product, please contact us immediately at m2mbypanimalar@gmail.com or 7550185941 with your order details and a photo of the item. We will provide a replacement or full refund at no extra cost.

7. Shipping for Returns

Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect product. We recommend using a trackable shipping service to ensure the safe return of your item.

8. Contact Us

For questions or clarifications regarding returns and refunds, you can reach us via email at m2mbypanimalar@gmail.com or by phone at 7550185941.